USA +1-408-329-9880 | IND +91-80-8070-8312 | EUR +44-20-8106-6880 | sales@patentinsightpro.com

faq

PRODUCT SUPPORT

 

Backed by our team of experienced support professionals who understand patent information, Patent iNSIGHT Pro is dedicated to delivering world-class support and committed to customer satisfaction. Our professional services engineers are available to assist you with your technical questions on installation, operation and key features of Patent iNSIGHT Pro Desktop and Enterprise editions.
Patent iNSIGHT Pro offers two levels of support structure to meet varying needs of different customers:

1

Priority Support

 

– Free upgrades to future releases of the software during the support period
One new release with new features every quarter guaranteed
Phone based guidance on how-to’s and other aspects of the software anytime during the support period
Phone and Email based support for questions and issues with 1 business day (24hr) response time guarantee
Remote support and consultancy on use offered using online remote support software in case of any problems arising from usage
Guaranteed Resolutions to any problems in usage

2

Standard Support

 

Web and Email based support for questions and issues with 2 business day (48hr) response time guarantee
Remote support offered using online remote support software in case of any problems arising from usage
Guaranteed Resolutions to any problems in usage

SUPPORT HELPLINE

Our Support Engineers can be reached by phone and email.

PHONE

US & International: +1-408-689-2603 (Support timings: 7am – 4:30pm Eastern Time)
India: +91.20.64107760 (Support timings: 10am-7pm IST)

E-MAIL

 

support@patentinsightpro.com